Return & Refund Policy
Last Updated: 12-02-2026
At Trans-Digi Global (“we”, “our”, or “us”), customer satisfaction is important to us. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and warranty claims for products purchased through our website or official sales channels.
1. Warranty & Defective Products
1.1 Defective or Damaged Items
If you receive a product that is defective, damaged, or not functioning as expected, please notify us within 7 days of delivery.
To process your request, please provide: – Order number or invoice copy – Product details – Photos and/or videos clearly showing the issue
After verification: – We will arrange a replacement (subject to stock availability), OR – Provide store credit or exchange for an item of equal or lesser value – If the replacement item is of lesser value, the price difference will be refunded
Refunds are generally not provided unless specifically approved under exceptional circumstances.
1.2 Manufacturer Warranty
Most products supplied by us carry a manufacturer’s warranty (typically 12 months unless otherwise stated). Warranty coverage varies depending on the product and brand.
The warranty covers manufacturing defects only and does not cover: – Improper installation – Misuse or negligence – Unauthorized modifications – Normal wear and tear
2. Eligibility for Returns
To qualify for a return or exchange: – The product must be unused and in original condition – Original packaging, accessories, manuals, and parts must be included – Proof of purchase must be provided
Products that do not meet these conditions may not be accepted.
3. How to Initiate a Return
To initiate a return or exchange:
- Contact our customer support team via email or through our website contact form
- Provide your order number and details of the issue
- Follow the return instructions provided by our support team
Do not return items without prior approval.
4. Return Shipping & Costs
- Customers are responsible for return shipping costs unless the return is due to a verified defect or shipping error.
- We recommend using a trackable shipping service.
- Restocking or handling fees may apply in certain cases.
5. Processing Time
6. Non-Returnable Items
The following items are generally non-returnable: – Custom-built or specially engineered products – Software licenses or digital services – Products damaged due to improper handling by the customer – Items returned without original packaging
7. Contact Us
For any questions regarding returns, warranty claims, or exchanges, please contact our customer support team through our official website.
We aim to respond to all inquiries within 2 business days.
Thank you for choosing Trans-Digi Global. We appreciate your trust in our products and services.